Qualflare Documentation

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Getting Help ​

Find the support you need, when you need it. We offer multiple ways to get help with Qualflare, from self-service resources to direct support.

Choosing the Right Support Path ​

mermaid
graph TD
    A[Need Help?] --> B{Issue Type?}
    B -->|How-to questions| C[Documentation & FAQ]
    B -->|Bug/Error| D[Troubleshooting Guide]
    B -->|Still stuck| E{Urgency?}
    B -->|Feature request| F[GitHub Discussions]

    C --> C1[Search docs]
    C --> C2[Check FAQ]
    C --> C3[CLI Reference]

    D --> D1[Read troubleshooting]
    D --> D2{Resolved?}
    D2 -->|Yes| D3[Continue working]
    D2 -->|No| E

    E -->|Non-urgent| F
    E -->|Urgent/Blocking| G[Contact Support]

    F --> F1[Search discussions]
    F --> F2[Post new discussion]

    G --> G1[Email support]
    G --> G2[Submit ticket]

    style C fill:#e3f2fd
    style D fill:#fff3e0
    style F fill:#e8f5e9
    style G fill:#fce4ec

Self-Help Resources ​

Search our comprehensive documentation to find answers to most questions:

  • Quick Start - Get up and running in minutes
  • Concepts - Understand Qualflare entities and how they relate
  • How-to Guides - Step-by-step instructions for common tasks
  • Reference - Detailed feature documentation
  • CLI Tool - Command-line interface documentation

Tip

Use the search bar in the top-right corner of any documentation page to quickly find relevant content.

FAQ Section ​

Visit our Frequently Asked Questions for answers to common questions about:

  • Account and billing
  • Test management
  • Integrations
  • CLI usage
  • Troubleshooting

Troubleshooting Guide ​

Check the Troubleshooting Guide for solutions to common issues:

  • Authentication problems
  • Test upload failures
  • CI/CD integration issues
  • Performance problems

CLI Reference ​

For CLI tool questions, see the CLI documentation:

Community Resources ​

GitHub Discussions ​

Join the conversation on GitHub Discussions:

  • Q&A: Ask questions and get answers from the community
  • Ideas: Share feature requests and discuss improvements
  • Show & Tell: Show how you're using Qualflare

Before Posting

Before creating a new discussion, search existing threads to see if your question has already been answered.

Community Forums ​

Connect with other Qualflare users:

  • Discord/Slack: Join our community workspace (link coming soon)
  • Stack Overflow: Browse questions tagged qualflare or ask your own

Community Guidelines ​

When participating in community forums:

  • Be respectful and constructive
  • Search before posting
  • Provide context and details
  • Share solutions that worked for you

Direct Support ​

Support Email ​

For direct assistance, email us at:

Submit a Ticket ​

For tracked support requests, submit a ticket through our support portal:

  • Login with your Qualflare account
  • Provide detailed information about your issue
  • Track progress and updates

Response Time Expectations ​

Plan TypeInitial ResponseResolution Time
CommunityCommunity-drivenVariable
Standard24-48 hours3-5 business days
Enterprise4 hours24 hours
Critical*1 hour4 hours

*Available for Enterprise plans with blocking production issues

When to Contact Support ​

Contact support directly when:

  • You've exhausted self-help resources
  • The issue is blocking your workflow
  • You need account or billing assistance
  • You suspect a security vulnerability

Reporting Bugs ​

Bug Report Template ​

When reporting bugs via GitHub Issues, include:

Required Information:

  • Summary: Brief description of the bug
  • Steps to Reproduce:
    1. Step one
    2. Step two
    3. Step three
  • Expected Behavior: What should happen
  • Actual Behavior: What actually happens
  • Environment:
    • Qualflare version (if applicable)
    • Browser and version (for web UI issues)
    • Operating system
    • CLI version (for CLI issues)

Helpful Information:

  • Screenshots or screen recordings
  • Error messages or stack traces
  • Sample test files or configurations
  • Console logs (for browser issues)

Bug Report Best Practices ​

  • Search first: Check if the bug has already been reported
  • One bug per issue: Don't group unrelated issues
  • Be specific: Detailed reports help us reproduce and fix faster
  • Use templates: Fill out all required fields in the issue template

Feature Requests ​

Submitting Requests ​

We welcome feature requests! Submit them via:

What to Include ​

  • Problem statement: What problem does this solve?
  • Proposed solution: How should it work?
  • Alternatives considered: What other options did you think of?
  • Use case: How would you use this feature?

Voting on Requests ​

  • Upvote existing feature requests you'd like to see implemented
  • Comment with additional use cases or context
  • Check if your request has already been submitted

Documentation Feedback ​

Reporting Docs Issues ​

Found an error in our documentation? Help us improve!

  • Typos/Grammar: Use the "Edit on GitHub" link on any page
  • Missing Content: Open a documentation issue
  • Confusing Explanations: Let us know what needs clarification

Suggesting Improvements ​

We want to make our documentation as helpful as possible:

  • What was missing: What would have helped you?
  • What was confusing: What didn't make sense?
  • Examples: Suggest scenarios or examples to add

Contributing ​

Want to contribute documentation? See our contributing guide for guidelines.

Still Need Help? ​

If you've tried the resources above and still need assistance:

  1. Search again with different keywords
  2. Check the troubleshooting guide for similar issues
  3. Ask the community on GitHub Discussions
  4. Contact support for direct assistance

We're here to help you succeed with Qualflare!

Additional Resources ​